Built for community health programs, clinics and scheduling teams that need to reach patients reliably, without asking patients to download another app.
TextIt is one of the few pieces of software I've used that's a true joy to work with. Every time I needed another bell or whistle to make our solution better, it was ready to go. It balances ease of use and a deep feature set really well.
TextIt is a powerful yet flexible product that allows us to interact with our patients and research subjects. Their customer focus is second to none.
TextIt is our main form of communication. We use it daily for appointment reminders, rescheduling, and sending links for forms clients need to sign. The automations make me stand out from others in my industry.
Send appointment reminders by SMS, voice or WhatsApp the day before. Patients can confirm, cancel or reschedule with a single reply, so there's less phone tag and fewer front-desk callbacks.
Reach the community, screen eligibility in conversation, book the shot, and follow up for dose 2 or seasonal boosters from one flow. It works for flu, COVID, HPV, measles, RSV, or other campaigns you'd otherwise run on paper and phone calls.
Onboard pregnant patients by SMS the day they enroll, then send week-by-week prenatal alerts tailored to their due date. Two-way check-ins catch warning signs early, and ANC visit reminders keep cohorts on schedule. Works for FQHC maternal programs, government MCH services and CHW networks alike.
Patients describe symptoms in their own words. AI classifies severity, extracts what matters for the chart, and routes the conversation to self-care advice, a same-day appointment, or a health worker. Health workers stay in control of clinical decisions.
Flows are where patient conversations begin. Contacts, Campaigns and Tickets help you keep them on track from the first appointment to the last follow-up.
A community health program creates a 40-week message sequence anchored to each patient's estimated due date, running alongside an immunisation schedule anchored to each infant's birth date. Enroll at any point and the cadence picks up where that patient actually is.
Schedule a sequence of messages relative to a date in a patient record, such as an appointment, due date, last refill or first vaccine dose. Set it up once and it runs automatically for each new patient who qualifies.
A regional health authority can run a 12-month immunization schedule where every mother and infant gets reminders timed to their own vaccination dates, without a coordinator scheduling them.
A conversation can escalate to a health worker, social worker or care coordinator. Tickets sit in a shared inbox with full message history, and program context attached.
A community-health network can route red-flag tickets to a shared roster of health workers, so urgent conversations are picked up first and nobody falls through the cracks.
Responses appear as patients reply. Track completion across a cohort, export when you need the data elsewhere.
An outreach flow translated into every language the department serves goes out once. Responses land in one result set regardless of language, and export as a single file.
Many patients won't install a new app, remember a portal password, or open an email. TextIt brings SMS, voice and WhatsApp together behind one flow, so the 78-year-old on a flip phone, the expecting mother on WhatsApp, and the busy parent who only reads texts can all hear from your clinic.
From national immunization campaigns to maternal health programs, specialty networks and private clinics, TextIt supports patient outreach programs around the world.
$25 a month gets you the full platform, including all of our channels and features.
Non-profit? Ask about a discount
See full pricing details