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9:41
S&
Sleep & Cognition Study
SMS · Wave 6 of 12
Yesterday 19:30
Hi Maya, it's time for a quick check-in for the Sleep & Cognition Study (Wave 6 of 12). Reply when you're ready, takes 90 seconds. 🙂
ok ready
On a scale of 1–10, how rested do you feel right now? (1 = exhausted, 10 = fully rested)
6
Thanks. About how many hours did you sleep last night? Reply with a number (e.g. 7.5)
5.5
Did you nap during the day yesterday? 1) Yes 2) No
2
Today 08:02
Logged ✓ Wave 6 complete. You've earned the $5 incentive, which will be sent to your account by Friday. See you next Tuesday!
Reply STOP anytime to leave the study.
Message
Works on any phone SMS & voice, with no app or data plan
Multi-wave studies Follow-ups timed to each enrollment date
Trusted by research teams, training programs & education organizations worldwide
UNICEF
University of California, Berkeley
International Rescue Committee
University of Virginia
The United Methodist Church
University of Tennessee, Knoxville
United Way
UC Santa Barbara
American Red Cross
University of Rochester Medicine
Enabel
William Paterson University
International Youth Foundation
The University of Manchester

Conversations with real outcomes.

Eric Couper
International Youth Foundation (IYF)
  • 2,000+ registrants
  • 3 languages on Telegram
  • 14 gamified lessons

TextIt is one of the few pieces of software I've used that's a true joy to work with. Every time I needed another bell or whistle to make our solution better, it was ready to go. It balances ease of use and a deep feature set really well.

Eric Couper Director, Tech for Impact International Youth Foundation (IYF) Ethiopia
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Thomas Odeny
  • Patient & study-subject engagement
UW Medicine

TextIt is a powerful yet flexible product that allows us to interact with our patients and research subjects. Their customer focus is second to none.

Thomas Odeny, MPH, PhD, MD Public-Health Researcher UW Medicine Kenya
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LaNaya Comsa
International Rescue Committee
  • 500+ clients reached monthly
  • 3 languages

Using TextIt has revolutionized our program. We needed to contact 500 or more clients each month with the same questions. There was no way to follow up with each one. Now we send the questions in bulk and let clients answer in their own time.

LaNaya Comsa Refugee Cash Assistance Manager International Rescue Committee Phoenix, USA
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Built for the conversations that matter most.

Common challenges for research and education teams, and how TextIt helps with them.

Surveys and longitudinal assessments that participants actually finish.

Deploy SMS-based instruments to students, patients or study populations on whatever phone they carry. There's no app to install or portal to log into, so participants can reply in seconds.

Branching logic & validationChoose-your-own-path flows with conditions, splits, range checks and skip patterns, all built in our easy-to-learn drag-and-drop editor.
Multi-wave longitudinalAutomatically schedule the same instrument at days 0, 7, 30 and 90 relative to each participant's enrollment date.
Incentives & retention nudgesSend participants gift codes on completion. Auto-send a gentle re-prompt to non-responders within 24h.
9:41
MN
Maternal Nutrition Study
SMS · Wave 3 · Day 1
Wave 3 · Day 1
Hi! This is the Maternal Nutrition Study (PI: Dr. Okafor, U. of Lagos). Today's question: how many cups of water have you had? Reply with a number.
4
Thanks. Are you currently taking your prenatal vitamins? 1) Yes daily 2) Some days 3) No
1
Logged ✓ See you tomorrow. Reply HELP to reach the study coordinator.
Message

Reminders that reach students before the deadline.

Automate deadline, exam, advising and study-session reminders by SMS. Students don't need an app, a login or a smartphone.

Trigger on any record fieldSend a registration reminder 7 days before each student's specific holds-clear deadline. Send a tutoring nudge after a failing midterm grade syncs in.
Two-way confirmations"Reply 1 to confirm tomorrow's advising session." Confirmations save to a contact field you can filter and act on.
Recurring SchedulesSend the same survey on a regular schedule to a group that updates itself as people join, finish, or drop out.
9:41
RO
Registrar's Office
SMS · Bio 210 · Midterm
Today 09:14
Hi Jordan, heads up: Bio 210 midterm registration closes Friday at 5pm. Need to reschedule? Reply 1.
1
Got it. I'm pulling the next 3 open slots…
Open slots: 1) Mon Oct 14, 2pm 2) Wed Oct 16, 10am 3) Fri Oct 18, 9am
2
✓ Booked: Wed Oct 16, 10am · Room ENG-302. Calendar invite sent. Reply HELP for an advisor.
Message

Collect data from the field, even where there's no Wi-Fi.

Send a question, parse the reply and branch the flow to collect ecological-momentary, household or community-health data on whatever device the participant owns.

Works on any phoneSMS, voice/IVR and USSD reach feature phones, smartphones and shared household lines without needing a data plan.
Multi-language FlowsAuto-detect the participant's language from first reply and persist it across the entire study.
Anonymous SettingTurn on anonymization and contacts appear under a random reference code instead of their phone number.
Program outline Daily diary study
  1. 1
    Daily prompt at 7pm local “How rested do you feel? Reply 1–10”
  2. 2
    Check the reply A number from 1 to 10, or ask again
  3. 3
    If Reply received Saved to the study's results
    Or if No reply after 24 hours A gentle reminder
  4. 4
    End of each wave Incentive sent on completion

Sort thousands of free-text responses in minutes, not weeks.

Open-ended SMS replies are valuable for qualitative research, but slow to code by hand. A Split by AI step sorts each reply against your categories, whatever language it arrives in.

Classify against your categoriesDefine your themes as branches, such as "financial stress" or "academic burden," and let AI read each reply.
Summarize or extractA Call AI step can pull a value or condense a long reply into a field for your team to review.
Human-in-the-loopAnything that doesn't fit a branch opens a ticket for a person instead of being categorized incorrectly.
9:41
LW
Lakeside Wellbeing Study
SMS · Weekly check-in
Wed 19:00
Hi Maya, this week's question: what's been the hardest part of your semester so far? Reply in your own words.
honestly paying tuition while my mom is sick. i can barely sleep
Thank you for sharing that, Maya. It sounds like a lot to carry. Would you like to talk with a campus counselor? Reply 1 for yes, 2 for no.
1
A counselor will text you by tomorrow morning. Your answers stay confidential.
Message

The full toolkit your institution needs to reach learners.

Flows are where student conversations begin. Contacts, Campaigns and Tickets help you keep students engaged from enrollment to graduation.

A participant database built for educational institutions

A participant database built for educational institutions

Track participants, students, study staff and consent status in one place, with the custom fields your protocol or registrar's office requires.

Custom fields for any protocolTrack "enrollment_date," "consent_version," "cohort," "GPA_at_intake," "language_pref" or whatever else your study or program requires.
Smart cohorts that update themselves"All freshmen in STEM with a midterm GPA below 2.5" updates automatically as new grades sync, and starts your retention flow as soon as a student qualifies.
Anonymized exportsStrip identifiers before exporting contacts.
Research example

A behavioral-economics lab running a multi-wave longitudinal study can use custom fields to segment participants by treatment arm, cohort and consent version automatically, for clean exports.

Time-based reminder campaigns that keep students and participants on track.

Time-based reminder campaigns that keep students and participants on track.

Schedule a sequence of messages relative to a date in a record, such as enrollment date, exam date, study visit or follow-up wave. Once it's set up, new contacts are enrolled automatically.

Trigger on any custom fieldSend an exam-prep nudge 7 days before each student's exam date. Send a Wave 3 instrument 30 days after each participant's enrollment date.
Send a message or start a conversationA reminder can be one text, or the opening line of an automated survey.
Pause for the whole programFor a snow day, a closed study site or an IRB pause, you can halt active campaigns and resume when you're cleared.
Education example

A community-college student-success program can run a 16-week reminder cadence tied to each student's add/drop, midterm and registration deadlines, so every student gets personalized SMS without a coordinator scheduling them by hand.

When a flow can't help, open a ticket for a person.

When a flow can't help, open a ticket for a person.

Any conversation can escalate to a study coordinator, advisor, counselor or RA. Tickets sit in a shared inbox with full message history, participant fields and protocol context attached.

Auto-escalate on risk languageIf a survey reply contains self-harm or distress language, open a ticket and assign it to the on-duty counselor right away.
Coordinator-friendly inboxRAs and advisors reply by SMS, WhatsApp or voice from one screen, with no separate apps to learn.
SLA tracking & caseload metricsMeasure resolution rate and per-coordinator caseload across every channel.
Research example

A campus mental-health study can route distress-flagged replies to a roster of trained counselors, so high-priority conversations get a person's attention first.

Your responses, ready to analyze.

Your responses, ready to analyze.

Watch responses arrive as participants reply, see completion rates per wave, and export the data when you're ready to work with it. Participants can reply in their preferred language along the way.

Results as they landWatch response rates climb during a wave. Responses per day, completion rates, and a per-question breakdown of how participants answered.
Export when you need itDownload flow results, messages and contacts as CSV or Excel, ready to pass on for analysis.
Automate the handoffPull from the REST API, or let resthooks push each response as it arrives.
Research example

A multi-site study can collect responses in several languages from one translated flow. Responses land in a single result set and export as one file, ready for analysis.

No app to install or portal to log into.

TextIt unifies SMS, voice and ticketing behind one flow, so students and study participants can take part using the phone they already own.

  • SMS Highest reach
  • Voice & IVR No literacy required
  • WhatsApp Where students live
  • Telegram Field-team coordination
Messaging channels supported by TextIt

Trusted by research and education teams worldwide.

From longitudinal field studies in rural Kenya to student-engagement programs at universities, TextIt powers the conversations for teams that need reliable reach, wherever their participants are.

1 billion+
Messages handled every year across SMS, voice & WhatsApp
170+
Countries where TextIt is in use
0
Apps for participants to install

Unlimited messaging
with simple, predictable pricing.

$25 a month gets you the full platform, including all of our channels and features.

SIMPLE PRICING

Everything you need to get started, for one monthly rate.

$25 / month base fee
+$0.01 / additional messaged contact
Everything included
Unlimited messages
10 integrations
1,000 base contacts
200 groups
200 campaigns
10 channels
200 flows
10 user logins