Built for businesses that need messaging to just work. Customer support, marketing, ops, and IT, without needing a developer for every change.
TextIt is one of the few pieces of software I've used that's a true joy to work with. Every time I needed another bell or whistle to make our solution better, it was ready to go. It balances ease of use and a deep feature set really well.
Building adaptable, responsive systems is essential to advancing human dignity. TextIt allows people to see themselves as self-determined, active participants in the solutions that affect their lives.
TextIt is our main form of communication. We use it daily for appointment reminders, rescheduling, and sending links for forms clients need to sign. The automations make me stand out from others in my industry.
Two-way SMS, WhatsApp and voice support flows that handle the routine questions on their own and hand the rest to a human with full context. Customers don't need to navigate a phone menu or download an app.
SMS still gets through when your chat tools are down or your paging system is struggling. When your monitoring fires, TextIt sends the text. It can escalate by severity, reach each team on the channel they watch, and send status updates to customers in the same flow.
Build post-purchase reviews, renewal nudges and win-back campaigns in the same editor your support team uses, target the same customer database, and attribute revenue back to the flow that earned it.
For inbound replies, NPS comments and support tickets, AI can classify each one, draft a reply, and route it to the right team in the same flow. Low-confidence cases go to a queue your team owns.
Flows are where conversations begin. Contacts, Campaigns and Tickets are how you turn them into customers and keep them coming back.
Track customers, employees, vendors and on-call rosters in one place, with the custom fields your billing system, CRM and helpdesk already use.
A renewal-risk segment defined as "Enterprise · renewal in 30 days · no activity in 14 days" keeps itself up to date. When an account drops into it, a flow texts the customer and opens a ticket for their CSM
Schedule a sequence of messages relative to a date on a record, like sign-up date, trial day, renewal date or last login. Set it up once and it runs automatically for each new customer.
A DTC apparel brand can run a post-purchase cadence anchored to each customer's ship date, with a review request, a replenishment nudge and a loyalty offer, without anyone scheduling sends by hand.
A conversation can escalate to support, a CSM, an on-call engineer or a sales rep. Tickets sit in a shared inbox with the full message history and the customer's information attached.
A B2B fintech can route support tickets from SMS, WhatsApp and voice into one queue, with high-priority conversations flagged so agents pick them up first.
Watch responses land as they arrive, see where contacts drop out of a flow, and export the underlying data whenever you need it somewhere else. Customers can hear from you in their preferred language along the way.
A cross-border parcel carrier can send delivery updates in every language it serves from one translated flow, rather than building one flow per market.
TextIt brings SMS, voice, WhatsApp, Telegram, and ticketing together into one continuous conversation. Customers don't need to download an app or log in, so messaging works from the first contact.
Businesses of every size, from global brands to local shops, use TextIt to take repetitive work off their team's plate. Order confirmations, delivery updates and appointment reminders run on their own. Campaigns go out on schedule. And when a customer needs a real person, the conversation goes straight to your team.
$25 a month gets you the full platform, including all of our channels and features.
Non-profit? Ask about a discount
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