Add a Facebook Page to Create a Messenger Channel

Great news! Facebook has updated their integration policies, so you can now easily connect a Facebook page to create a Messenger channel in just moments.

If you've already integrated a bot under Facebook's old policies, then you do not need to take any further action. Your channel will continue to work as always.

Add a Page

  1. Go to your Workspace Settings page and click the 'Add Channel' button.

2. Scroll down to the Facebook Messenger section.

3. Here, review the directions and then click the 'Add Facebook Page' button.

4. Log in to your Facebook account and then choose the page you'd like to add. Then, you'll be asked which permissions you'd like to allow.

That's it! You'll automatically be taken to your new channel's page where you can view your channel log.

You can now create a trigger that will refer a contact when a new conversation is started on Messenger.

Facebook Topics

Note that Facebook has updated their API to require that all messages sent to a contact after 24 hours have an appropriate 'tag', or what we call a 'topic'.

Message tags allow you to send important and relevant 1:1 updates to contacts outside the standard messaging window of 24 hours after a contact's last message. You will need to add a topic to your Messenger flows to ensure your flow sends if outside of the 24 hour window.

Reconnecting Your Page

If there is a problem with your integration, you do not need to remove the channel. You can simply click the 'Reconnect' button found within the channel page in your Workspace Settings to refresh the authentication token.



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Announcment: WhatsApp Number Hosting Beta

We are excited to announce that TextIt is now a WhatsApp Business Service Provider and we are starting a closed Beta for our customers. This means you'll be able to use all the tools you know and love with TextIt but on WhatsApp! If you have an active subscription and are interested in entering this Beta, send us a note.


Want to learn even more about using TextIt? Check out our Help Center

Questions? Comments? Let us know!

Attaching a PDF URL to a Message

We've added a new feature that allows you to attach a PDF URL in addition to Image, Audio, and Video URLs.

Attaching your PDF URL

Once you've entered the flow editor, create a 'Send Message' action. Click on the 'Attachments' tab at the top of the message node:

Choose 'PDF Document URL' from the dropdown menu:

Paste the PDF URL in the text field and click 'OK' to save. That's it!

You can then test out your link in the Simulator. You can click on the attached document and it will open in a browser window.

As always, be sure to test out your link in real messages before sending to your contacts!


Want to learn even more about using TextIt? Check out our Help Center

Questions? Comments? Let us know!

New Messaged Contact Pricing!

As you know, we launched our new unlimited messaging plan on September 1st. Billing on the new plan was based on the total number of contacts in your account at the end of each month. Over the past month we've received feedback from some of our customers that they'd like to be billed based on the number of messaged contacts in their workspace instead of the total number of contacts. This would more accurately represent the value they are getting from TextIt on a monthly basis.

After considering the pros and cons we've decided those customers are right and our subscription plan now only counts contacts who have sent or received a message (or IVR call) during each subscription period. For example, if you have 15,000 contacts in your workspace, but only message 600 of them during a month, then you will only be billed $25. Each workspace will still come with 1,000 messaged contacts included and each additional messaged contact will still be billed at $0.01 per month.

We've already made this change on our side and all plans have already been upgraded to this plan. You will now enjoy a lower monthly bill and the ability to build up a contact list in your workspace that you can refer to in the future.

As always, if you have any questions, reach out via the support widget on the website!


New Billing Plan w/ Unlimited Messaging Launches TODAY!

As you’ve been hearing over the past month, starting today, we’re moving to a monthly subscription plan that includes unlimited messaging. Instead of pricing based on the number of messages you send, pricing will be based on the number of contacts you maintain in your TextIt workspace. Each TextIt subscription will include 1,000 contacts, unlimited messaging and be only $25 per month. Each additional contact above 1,000 will cost just $0.01 per month.

Switch over to subscription from the billing page on your workspace, which you can find on your workspace settings page.

This will let you more easily predict the costs of your projects and let you build awesome interactive flows without worrying about how many credits they will use at scale.

New Design

We’ve also launched a new, fresher design of the website. This includes a lot of small improvements that we think will lead to a smoother and cleaner experience for you. We spent a lot of time testing things out, but with any big change sometimes a few things sneak through, so if you see anything amiss, do reach out!

TextIt.com

Finally, we are moving from https://textit.in to https://textit.com. Both will work for you for the foreseeable future, but we’ll start redirecting you to the .com in the next few weeks.

What’s Next

If you have existing credits, you can still use them until they expire. However, once you run out of those credits, you’ll have to switch to our new monthly plan. If you’d like the benefits of unlimited messaging immediately, you can convert the value of any remaining credits you have on your billing page.

If your account has no credits, we will be converting you to our free trial plan soon and you’ll have 90 days to evaluate the product with up to 100 contacts.

Covid-19

We've helped organizations deliver over 20 million Covid-19 related messages on TextIt and we are excited to continue that support moving forward. We’ll offer discounted pricing for anyone using TextIt for Covid-19 projects with a plan that includes 10,000 free contacts and half price contact pricing for just $25 per month.

More questions? See our FAQs below!

Do I get to keep my credits? 

If you have existing credits, you can choose to stay on the TopUp plan and continue using those credits until they expire or are used up.

What if I have contacts that I don’t use? 

You will be billed for all contacts in your workspace over the course of a month, but you can remove any contacts that you don’t use. We’ve added a new feature that indicates when a contact was last used and allows for easy deletion of dormant contacts.

How does billing work? 

You will be billed the base subscription rate of $25 at the start of your billing period. A month later, you will be billed a fee for any contacts in your workspace that exceeded the 1,000 contact threshold. If you cancel before the end of the month, your usage fees will be prorated. 

Will I pay more for the subscription plan? 

We’ve designed our new pricing plan to deliver the benefits of unlimited messaging to all users. Most users will pay significantly less, some users may pay slightly more, but we’ve made sure that no users will have a significant cost increase. 

How does the Free Trial work?

New users will be able to use TextIt free of charge for 90 days, with 100 contacts included. 

I’m working on a Covid-19 project. Do I still qualify for discounted pricing? 

We’ll continue to offer discounted pricing for anyone using TextIt for Covid-19 projects. Our Covid-19 plan will be $25 per month and will include 10,000 contacts with each additional contact priced at $.005.

I’m a really big user. Can I qualify for discounted pricing?

If your account has over 100,000 contacts you may be eligible for volume discounts. Reach out to us if you’d like to learn more!

What if I want to delete my account? 

No problem, if you take no action, we’ll delete your account automatically on December 1st. We’ll send you one last reminder a few weeks before in case you change your mind. If you want to delete it immediately, just reach out to us and we’ll take care of it.


Want to learn even more about using TextIt? Check out our Help Center

Questions? Comments? Let us know!

Deleting Contacts

It is important to note that if you delete any contacts, they cannot be recovered

To delete a contact, they must first be placed in the 'Archived' folder. You can manually delete individual contacts or send an entire group through a flow to update their status to 'Archived' for easy bulk deletion.

Manually Delete Contacts

To permanently delete an individual contact, first navigate to the "Contacts" tab in your account:

You'll see a list of all your contacts on this page. To delete a contact, check the box to the left of their name. Then, click the 'Archive' button. This will place the contact in the 'Archived' folder:

Next, navigate to the 'Archived' Folder and again, check the box to the left of the contact's name.

Finally, you can delete ALL checked contacts at once by clicking the 'Delete All' button.

You'll be asked if you're sure to delete ALL the contacts whose names you've checked. Remember that contact deletion is FINAL and no deleted contacts cannot be retrieved!

Delete an Entire Group of Contacts

To place multiple contacts in the 'Archived' folder for bulk deletion, you'll need to change their status from 'Active' to 'Archived', which is easily done in a flow.

  1. Create your contact group. Remember that you can identify dormant contact who haven't interacted with you lately via the 'Last Seen On' contact field via a contact search.
  2. Start the group in a flow that contains the 'Update the Contact' action that will update their status. All contacts who are started in this flow will automatically be placed in the 'Archived' folder and can then be deleted.

Contact Status

Aside from archiving, you can also place a contact in the 'stopped' or 'blocked' folders.

Stopped contacts have opted-out from receiving your messages and are removed from all groups. You cannot send them any messages, but they can opt back in by messaging you.

Blocked contacts are contacts that will not receive outgoing message and all of their incoming messages are automatically archived. They are removed from all groups.

Want to easily identify dormant contacts to be deleted? See our guide.


Want to learn even more about using TextIt? Check out our Help Center

Questions? Comments? Let us know!

Archiving Contacts in a Flow for Easy Deletion

In order to delete contacts, they must first be placed in the 'Archived' folder in the 'Contacts' tab.

You could manually move contacts into the 'Archived' folder, but what about many at once? Do this with a flow.

  1. Add any unwanted contacts to a group. For dormant contacts, remember that you can use the handy 'Last Seen On' contact field to search for contacts who you've not interacted with lately and add them to a smart group via a contact search.
  2. Once your group is ready, simply start them in a flow using the 'Update the Contact' action which will change their status from 'Active' to 'Archived'.

In our example below, we've created a group of contacts called 'Dormant' and added the 'Update the Contact' action in a flow that will automatically place all contacts who pass through the flow into the 'Archived folder:

We'll then start the flow and select the group 'Dormant':

That's it! All contacts who are started in this flow are now in the 'Archived' folder and are ready for deletion. To delete all contacts in the 'Archived' folder, just click the 'Delete All' button:



Want to learn even more about using TextIt? Check out our Help Center

Questions? Comments? Let us know!


Contact Statuses- What are They?

A contact's status can be set to Active, Stopped, Blocked, or Archived. Learn what each status means in this guide.

A contact's status will affect their group membership and whether they can receive outgoing messages or send incoming messages.

  • Active contacts maintain all of their group memberships and will both receive your outgoing messages and be able to send you incoming messages.
  • Stopped contacts have opted-out from receiving your messages and are removed from all groups. You cannot send them any messages, but they can opt back in by messaging you, changing them to 'Active'.
  • Blocked contacts are contacts that will not receive outgoing message and all of their incoming messages are automatically archived. They are removed from all groups. This status is useful for spammy or unwanted behavior.
  • Archived contacts are removed from all groups and will be ignored forever. The difference between 'Archived' and 'Blocked' contacts is that these archived contacts are ready for deletion. To delete a contact, they must first be placed in the 'Archived' folder in the 'Contacts' tab. Updating a contact's status to 'Archived' allows you to easily place an entire group in this folder for bulk deletion.

Note that you can easily identify dormant contacts by using the 'Last Seen On' contact field in a search and then place those contacts in the 'Archived' folder via a simple flow. This will help you easily delete groups of contacts that you no longer wish to maintain in your workspace.


Want to learn even more about using TextIt? Check out our Help Center

Questions? Comments? Let us know!

Using the 'Last Seen On' Contact Field

Using the 'Last Seen On' field in a campaign or a contact search is helpful in identifying contacts who've last communicated with you relative to a date.

You can use this field to find contacts who've been unresponsive or dormant and reach out to them or delete them from your database.

Searching with 'Last Seen On'

Using a query with last_seen_on, you can search for contacts who were last seen relative to a specific date.

You can use the following operators to perform a search on all contacts present in your account:

last_seen_on = "date" to search for an exact date

last_seen_on > "date" to search for all contacts seen after a date

last_seen_on < "date" to search for all contacts seen before a date

last_seen_on >= "date" AND last_seen_on <= "date" to search for contacts last seen between two dates

last_seen_on != "date" for contacts not last seen on an exact date

last_seen_on = "date" OR last_seen_on = "date" for contacts last seen on multiple specific dates

With the resulting contacts, you can create a new group. In the example below, we searched for contacts who were last seen before a specific date.

We'll click "Save as Group" to create a new group with just these contacts:

Last, we'll name the group. Here, we've identified contacts who haven't interacted with us in several months, so we'll name the group "Dormant":

Using 'Last Seen On' in a Campaign

What if we wanted to follow up with contacts who haven't interacted with us recently? We could do this from within a campaign without having to search for contacts or creating a dynamic group. Here's how:

In the example above, we've created a campaign event that will send a message to all contacts 90 days after the 'Last Seen On' field, which is the date they last interacted with us.

Sending a message or flow to contacts who've been dormant is helpful in reminding them to follow up with you or to weed out contacts who can be deleted.



Questions? Comments? Let us know!

TextIt Update: New Billing Plan (Unlimited messaging!)

Over the years we’ve heard from you that you’d love a way to use TextIt without having to pay for each interaction. Well, we’re excited to share with you that we’re switching to a simple, affordable, subscription plan that makes that possible!

Starting September 1st, we’re moving to a monthly subscription plan that includes unlimited messaging. Instead of pricing based on the number of messages you send, pricing will be based on the number of contacts you maintain in your TextIt workspace. Each TextIt subscription will include 1,000 contacts, unlimited messaging and be only $25 per month. Each additional contact above 1,000 will only cost $0.01 per month.

This will let you more easily predict the costs of your projects and let you build awesome interactive flows without worrying about how many credits they will use at scale. We’re also rolling out new features to help you delete contacts you are no longer using. 


What’s Next

If you have existing credits, you can still use them until they expire. However, once you run out of those credits, you’ll have to switch to our new monthly plan. If you’d like the benefits of unlimited messaging immediately, we’ll also let you convert the value of any remaining credits you have starting on September 1st.

If your account has no credits, we’ll convert you to our free trial plan on September 1st and you’ll have 90 days to evaluate the product with up to 100 contacts.


Covid-19 

We've helped organizations deliver over 20 million Covid-19 related messages on TextIt and we are excited to continue that support moving forward. We’ll offer discounted pricing for anyone using TextIt for Covid-19 projects with a plan that includes 10,000 free contacts and half price contact pricing for just $25 per month.


More questions? See our FAQs below!

Do I get to keep my credits? 

If you have existing credits, you can choose to stay on the TopUp plan and continue using those credits until they expire or are used up.


What if I have contacts that I don’t use? 

You will be billed for all contacts in your workspace over the course of a month, but you can remove any contacts that you don’t use. We’re adding a new feature that indicates when a contact was last used and allows for easy deletion of dormant contacts.


How does billing work? 

You will be billed the base subscription rate of $25 at the beginning of each month. At the end of each month, you will be billed a fee for any contacts in your workspace that exceeded the 1,000 contact threshold. If you cancel before the end of the month, your usage fees will be prorated. 


Will I pay more for the subscription plan? 

We’ve designed our new pricing plan to deliver the benefits of unlimited messaging to all users. Most users will pay significantly less, some users may pay slightly more, but we’ve made sure that no users will have a significant cost increase. 


How does the Free Trial work?

New users will be able to use TextIt free of charge for 90 days, with 100 contacts included. 


I’m working on a Covid-19 project. Do I still qualify for discounted pricing? 

We’ll continue to offer discounted pricing for anyone using TextIt for Covid-19 projects. Our Covid-19 plan will be $25 per month and will include 10,000 contacts with each additional contact priced at $.005.


I’m a really big user. Can I qualify for discounted pricing?

If your account has over 100,000 contacts you may be eligible for volume discounts. Reach out to us if you’d like to learn more!


What if I want to delete my account? 

No problem, if you take no action, we’ll delete your account automatically on December 1st. We’ll send you one last reminder a few weeks before in case you change your mind. If you want to delete it immediately, just reach out to us and we’ll take care of it.


Questions? Comments? Let us know!