At the forefront of accessible HR tech is Mintor a company dedicated to streamlining HR processes for the world’s deskless workforce. They serve workers in construction, mining, agriculture, healthcare and more. We recently caught up with Leànne Viviers, Founder & Chief at Mintor, to learn how they’re using TextIt to create powerful, scalable, and inclusive solutions. 💬
Mintor's mission is rooted in accessibility—making sure HR services reach even the most remote or low-tech employees. To do that, Mintor uses TextIt to automate key HR workflows through conversational bots. These workflows include:
All of these services are delivered via WhatsApp, which is both cost-effective for users and intuitive to navigate. On the backend, TextIt integrates with existing HR systems for real-time updates, ensuring accuracy and up-to-date communication. 🔄
One of Mintor’s standout implementations has been with Sea Harvest Group, South Africa’s largest fishing company. This partnership showcases just how impactful automated workflows can be—especially for industries with a dispersed and often low-literacy workforce.
Here’s what they’ve achieved together:
📲 Accessible Job Applications: Sea Harvest now allows jobseekers to apply for sea-going jobs via WhatsApp, in their own language. This reduced application costs for jobseekers by 90% and cut recruitment admin for HR by 80%.
📢 Employee Engagement: Thousands of employees across offices, factories, and ships receive company updates and emergency alerts through WhatsApp broadcasts.
🤖 'Ask HR' Chatbot: Employees can ask questions by voice note or text and receive AI-generated responses in their own language—pulled from company documents and individual HR records.
🔜 What’s Next: Sea Harvest plans to roll out modules for payslips, leave management, onboarding, and gamified self-paced training—all via WhatsApp.
Within the Mintor team, collaboration on TextIt flows is handled with clear responsibilities and careful handovers. Team members manage specific flows and use built-in Notes for version tracking and change control when more than one person is involved.
The above demonstrates a flow that allows Mintor to verify new employees with the Payroll system and activate their profiles once everything checks out. Once activated, employees can instantly access their benefit balances, view payslips, apply for leave, and more. It also helps Mintor send relevant updates and communications based on each employee’s department and payroll details. Check out an example of what a similar flow might look like on their users side here.
According to Leanne, the decision to use TextIt came down to its versatility, intuitive design, affordability, and stellar support team.
The results speak for themselves, with Mintor's TextIt powered program:
And for the Mintor team?
“We just simply love TextIt,” says Leanne. ❤️