With the new Shortcuts feature, you can easily insert pre-written responses for common scenarios. Whether you're handling customer queries, sending quick updates, or just repeating messages, shortcuts are your new best friend! Let’s dive into how to create and use them. 🚀
First things first: you'll need to head to your dashboard. Here's how:
Access the Tickets Tab Start by clicking on the 'Tickets' tab in your dashboard. 📋
Locate the Shortcuts Button Look for the Shortcuts button and click on it. This will take you straight to the shortcuts page! 🔍
It’s super easy to create a shortcut! Follow these simple steps:
Click on New In the top-right corner, click on the 'New' button to start creating your shortcut. ✨
Name and Type Your Shortcut Give your shortcut a clear name so you know what it’s for. Then, type in your pre-written response in the text box. 📝
Hit Create Once you're done, click 'Create', and voilà – your new shortcut is ready to go! 🎉
You can follow our guide for more details.
Once your shortcuts are created, you can manage them all in one place: Your shortcuts will appear in the Shortcuts list. To delete a shortcut, just click the trash icon on the far right. 🗑️
"
Pro Tip: Only users with Administrative or Editor roles can create or manage shortcuts. 🔑
Shortcuts are now usable anywhere you are sending a direct message to the contact.
Each of these text boxes have a shortcut icon at the top. Alternatively, type "/" in the text box to quickly view all available shortcuts. After typing "/", start typing the name of a shortcut 🔍 and press Enter to add it ✅. This allows for fast keyboard control ⌨️ without needing the mouse 🖱️!
"
Need Help? Reach Out! If you have any questions or need a hand setting up your shortcuts, don’t hesitate to contact us! We're here to help you get the most out of this feature. 🙌
With these shortcuts, you'll be a messaging pro in no time! ⚡