Feature Update: Split by Message Form

We're happy to announce that TextIt now supports structured data collection through simple SMS message forms.

Message forms are essentially a sequence of values separated by spaces, plus signs or periods. Our Flow Engine’s unique split functionality allows you to create response rules that evaluate each separated value, assign it a field name, then direct your contacts based on how that value was evaluated.

See it in Action

A team of clinicians working in a maternity clinic has just delivered a child and needs to register her. In this particular use case, they need to record the gender, child’s name, mother’s name, and the mother’s birth year. Using our message form feature, they could report that information in the following format: “birth [gender]+[child’s name]+[mother’s name]+[mother's birth year]”. The keyword “birth” acts as a trigger that notifies TextIt which flow the message form is intended to interact with.

Let’s say the child is a female, her name is Noel, and her mother, Beverly, was born in 1985. A clinician would send the message “birth f+Noel+Beverly+1985”, which can then be evaluated by TextIt’s response rules using a series of split steps that will either confirm that each individual value is formatted correctly, or alert the sender that they’ve made a mistake and ask them to resubmit the message form.

From the clinician’s point of view, the exchange will be as simple as this:


To learn more about message forms, check out our documentation.

To try out our updated Flow Engine, sign up for a free account. New accounts receive 1,000 complimentary credits and unlimited access to support.