We're fortunate to have a strong base of research-focused customers. While we work closely with each of our customers to update and add features, the academic community has been particularly influential in TextIt's development. In fact, TextIt's campaigns module is a result of our participation in an SMS-based clinic attendance and early infant HIV testing study. Along that vein, we'd like to make you aware of a feature that might benefit research studies and those whose use cases require contact information to be handled sensitively: contact information anonymization.
Anonymization replaces each contact's name with a random code and completely remove their address (their phone number, or an ID associated with their Facebook, Telegram or Twitter accounts):
Note that 'None' is the default value displayed for empty custom contact fields.
When the anonymization feature is enabled, each new contact profile, whether imported into TextIt via a spreadsheet or generated when a new contact interacts with one of your channels, is anonymized. No user will be The contact's UUID, groups, language preference and custom fields will still be accessible. By the same token, exported contact and flow information will also be anonymized.
Note that this feature is permanent once an account has been anonymized.
If this isn't sufficient, we're interested to learn how we might improve this feature to accommodate a broader range of use cases.
Contact us to enable this feature or share your thoughts.